CHECK-IN | VIEW 1

ARRIVAL EXPERIENCE

  • Warm & Welcoming

  • Clear Wayfinding

  • Provide Connectivity

  • Reflect Brand to Broaden Demographics

‘HELLO CENTER’

BLOOD DRAW

STAFF EXPERIENCE

  • Foster Equity

  • Enhance Collaboration & Respite

  • ‘3rd Place’ Lounge vs Break Room

  • Focus Rooms

“Millennials, mobile technology, and social media are colliding to radically change customer service as we know it. This new generation will not tolerate waiting in lines, repeating their problem to five different people, or being treated like a number. Companies that do not adapt risk obsolescence as Millennials become an economic powerhouse.”
— Joe Gagnon and Jason Dorsey | Researchers, The Center for Generational Kinetics

CHECK-IN | VIEW 2

ARRIVAL

LAB PAUSE

EXAM EXPERIENCE

  • Remove Barriers to Human Connection

  • Eliminate Clutter

  • Reduce Anxiety | Reduce Stress

DERMATOLOGY EXAM

CARE TEAM TREEHOUSE